Recent Posts

2019 F1rst Responders Bowl

1/12/2020 (Permalink)

The 2019 F1rst Responder Bowl was the 10th year for SERVPRO to be the main sponsor, and what a great game it was! The game is traditionally held right after Christmas, and this year it was on December 30th. When the games contenders were announced, our office was even more excited to watch the game… our local Western Kentucky Hilltoppers’s were playing!

After the previous years game was cancelled because of weather during the first quarter. After the cancellation, there were many jokes about how the game was “Like it never even happened.” While it was quite funny how well our line fit, SERVPRO’s around the country were ready to watch a full game this year!

We are happy to announce that after a close game, Western managed to pull out a win 23-20 against Western Michigan Broncos! Congratulations to the Toppers, and we can’t wait to sponsor again next year!

Local Factory Cleanup

1/10/2020 (Permalink)

SERVPRO of Butler, Hopkins, Ohio, Muhlenberg and Edmonson Counties is large enough to cover huge jobs, but small enough to care about customer service. We recently had a call about working in a local baking factory and cleaning up the building from a recent addition. This 150,000 square foot addition was COVERED with dust from the construction, and so were the machinery that had arrived before a final clean had been done.

Our job was to come in, and clean the space of every spec of dust, up to the factory’s standards. We were hired to complete this project in a 4-week window. They also did not want to disturb their daily functions through this process. Because of this, we altered our employee’s typical workdays, and worked 5pm-3am, 7 days a week. Doing this, our crews were able to work through the space even faster than anticipated. We were able to finish this month-long project in 3 weeks.

While we have the resources to handle jobs of this magnitude, our main goal is to provide the best customer experience possible. Our goal is to meet and exceed expectations all along the way.

Give us a call at 270-875-4883 for more information.

Crime Scene, Trauma, Vandalism

1/8/2020 (Permalink)

SERVPRO of Butler, Hopkins, Ohio, Muhlenberg and Edmonson Counties offers many different types of more unusual cleaning. Some of these include trauma, crime scene, vandalism, and graffiti cleanup. These are services that many people do not think about until they need it.  


  • While both vandalism and graffiti are very upsetting to encounter in your home or business, SERVPRO is here to make it “Like it never even happened.” In these situations, it is something that you want to be taken care of quickly. Calling for help as soon as you find the damage is both the best way to minimize the issue and to get us out to take care of it.

Trauma & Crime Scene:

  • After any investigation by the police is over, we are able to come in and begin restoring the area. We are certified to clean up, deodorize the area, and then dispose of any pathogens or bodily fluids that are found at the scene.

Different Storm Damage Types

1/8/2020 (Permalink)

Throughout the year, Kentucky experiences a lot of different types of weather. But during your typical Storm Season, some types become a lot harsher than others. Often times these storms bring heavy rain, flooding, and tornadoes into our area. We even experience rain and storming from hurricanes traveling up the coast.

While any storm can cause major damage to your home or business, there are several different types to be aware of.

Lighting Damage: bolts of lightning striking your home or business can cause fires to quickly start. It does this through the static discharge it gives off when running throughout the building.

Wind Damage: Most of the time, this involved your roof, but can also impact your siding, trees, and outdoor items. When impacting your roof, it can be anything from a few shingles, to your entire roof gone. Even if you do not see much damage, it is best to have a professional come out to take a look, as even a small hole can cause large leaks in your home. This can even lead to mold being developed if not quickly dried out.

Flooding Damage: With many caves, sinkholes, and lowlands around Kentucky, it is easy for homes, basements, roads, and driveways to quickly flood. After the flooding is ceasing, SERVPRO Butler, Hopkins, Ohio, Muhlenberg and Edmonson Counties can help you dry out, and rebuild your life back!

Learn more about different storms in our Storm blog, here.

Commercial Downtime = Lost Money

1/7/2020 (Permalink)

SERVPRO of Butler, Hopkins, Ohio, Muhlenberg, and Edmonson Counties understand that when a commercial building is struck by disaster, money is constantly being lost. Our #1 priority is getting you back “Like it never even happened.”  

Along with the building, we also know that you must have your supplied to run your businesses as soon as possible too. This is why we have a Contents Department onsite, where we can restore items such as: office furniture, desks, and even paper documents through Document Restoration.

When dealing with a situation like this, our first goal is to restore items rather than replace them. This helps keep costs down and keeps down the hassle of having to replace items. If an item can be saved or restored, we believe it is worth the time to do so.

Another one of our priorities is providing great customer service to our clients. We work hard to always have crews ready to roll out the door any time a day you may have an issue. Our goal is to be onsite within hours and begin work just as quickly.

No matter what type of business you own: large factory, a mom and pop business, restaurant, cosmetologist, or a business run out of your home, we can take care of any situation. We work WITH YOU, FOR YOU!

Fire Emergency Washes

1/6/2020 (Permalink)

During a fire, even if it is promptly put out, the smoke can quickly move from room to room and cause smoke and soot damage. When this happens, impacted items are unusable until they have been properly deep cleaned. This is often times hard for families where every room in the home has soot in it or smells like smoke, as they might not have enough clean clothes or other items to make it until the entire home is processed.

After seeing this need, and our client’s discomfort, SERVPRO of Butler, Hopkins, Ohio, Muhlenberg and Edmonson Counties are not offering Emergency Washes to important items.  

When an entire home is brought back to our Contents Warehouse, they are processed on a first come first serve basis. These items may take a couple of days to go through the wash, which is an issue for families that all of their belongings were impacted. With an emergency wash, we have our clients pick out enough of their clothing, items, children’s stuffed animals, or blankets to help them get through a week or two. We then have our contents manager work around the clock to quickly process these items.

While an Emergency Wash not always necessary in every fire, many times it is when the smoke has moved to every room in the house.

While we cannot take every item in a home to be Emergency Processed, even having some of their familiar items helps put client’s minds at ease. It also cuts down on costs to replace or buy new items until their contents have been fully returned.

January Theme of the Month – 2020

1/6/2020 (Permalink)

This month, our Marketing Department is working on educating the public on what all we can do, and how we should be their FIRST choice when it comes to disaster cleanup or any cleaning needs. While everyone knows us for our green trucks and us doing fire/water cleanup, we do much more. We handle mold infestations, regular cleanings, major vehicle detailing, carpet cleaning, biohazard, rebuild projects, vandalism and much more.

For our insurance contacts, we want to be the FIRST on any claims you may have going on. We can be your eyes and ears to ensure that placing a claim is the best for both you and your clients. We are dedicated to helping you provide the best customer service possible, helping you maintain a great relationship with your insured throughout the claim process. Give us a call ASAP when you have a claim! The longer the disaster sits, the worse it gets!

Give your local representative a call today: Van Robarts, 270-670-5118

SERVPRO - Biohazard Cleanup

1/5/2020 (Permalink)

Another service that SERVPRO offers besides your typical fire, water, and mold remediation is Bioharzard Cleanup. While this is not something easy to talk about, there are times in life when it is necessary. “Biohazard Cleanup” is considered several different situations:

Industrial Accidents

Animal Clean Up

Hoarding Situations

Body Fluids

Microbiological and Pathological Waste

Unattended Death Clean Up

Blood Clean Up

Homicide and Suicide Clean Up

Crime Scene Clean Up

And More

While all these situations mentioned above are tough to think about, we are proud to have staff members who are able to handle the situation with grace and respect. When we are called to work on a jobsite like this, we take every precaution to stay discreate and be respectful of any situation. If requested, we can even schedule a nighttime crew so that onlookers cannot see what is going on.

Give us a call to see how we can assist you during this hard time. Our goal throughout this process is to help ease the heartache you are feeling and be as quick and thorough as possible.  

Snow Melt Flooding

1/2/2020 (Permalink)

So far, our winter season seems pretty mild in terms of us getting snow. But we are still in the time of the year where it could turn nasty anytime. Before this happens, SERVPRO of Butler, Hopkins, Ohio, Muhlenberg and Edmonson Counties wants everyone to know the risks during a snowstorm, and what can happen to your home or business.

Both sudden and slow snow melts can cause water buildup around your home. This buildup can cause a leak in the foundation of the home if not taken care of properly. Another thing that can happen is when snow melts before the ground thaws out, there is no way the ground can absorb any of this moisture, at this point it can only flow. When this happens, often times the lowest point for the water to flow is to your foundation.  

When water enters your home, it can also bring with it both foul odors and mold. Getting the issue taken care of as soon as possible minimizes this issue. If you are experiencing this issue, give us a call to come and give a free estimate!

5 Tips for Smoke & Soot Cleanup

12/31/2019 (Permalink)

When your home or business experiences a fire loss, typically smoke spreads even faster than the fire does. Once the adrenaline high wears off, the hopelessness sets in. Many owners feel at a loss, just want to have the issue taken care of, and their lives put back together. This is where SERVPRO of Butler, Hopkins, Ohio, Muhlenberg and Edmonson Counties steps in. Our trained professionals can come in, assess the damage, and write up an estimate of work. Before help arrives, here are our our top tips for when fire damage happens:

*We do want to warn you though, when cleaning up fire or smoke and do a thorough job on the area, you need specialized training. If you are unsure what to do, let us get onsite before touching anything. *

  1. Clean/Wipe Up Hard Flooring

Water can also absorb into hard wood and underneath vinyl flooring very quickly, which can cause even more issues. It is important to get any water on the flooring wiped up as quickly as possible before this occurs, and mold starts developing on and under the flooring.

If there is too much water to wipe up on your own, let your SERVPRO contact know, and we can bring the proper equipment to pull all the water out of the flooring.

  1. Avoid Smearing Soot Into Clothing

Be sure you do not scrub textile items or throw them into a regular washing machine. You can call a local dry cleaner and ask what they suggest doing, or you can give us a call and we can do an emergency wash on items you need immediately. We have the Esporta Wash System in house, which can wash much more than a regular washing machine and can take out soot and smoke smell. This is a great service to take advantage of when your necessary items are all impacted.

  1. Scrub, Soak and Clean Dishes

When your kitchen is impacted, the dishes are something you may need almost immediately. They are also an item you will want to have these 100% clean, simply because they are what you eat off. To clean the plastic and glass items, first soak in a solution of water and bleach (2 tablespoons of bleach per gallon of water) for about 20 minutes. Then scrub the items with detergent. You cannot clean wooden items in this way, as they will soak up water during the soaking process. They are best to replace in this situation.

  1. Tips to Remove Smoke Soot

During any size fire, there will be smoke damage nearby walls. If it has not been sitting quite a while, or is not very thick, you may be able to take it off yourself. But before you put a mixture with water on the wall, make sure to wipe and dust the area to take off as much of the dried particles as possible. Once soot gets wet, it gets even more sticky. Doing this will decrease the amount of residue stuck to the walls. If you are going to pain the area, also make sure the all is as clean and dry as possible before beginning.

  1. Limit Traffic in Impacted Areas

The more people are going through the area, the more of the soot will be tracked through your home or business. Until you are ready to clean, also limit the amount of people handling the items. Touching will make the soot harder to get off by pushing it onto the items surface.

For more information, reach out to us for a free quote. We can have one of our managers come onsite and give you a free quote. Let us help make your home or business “Like it never even happened.”