Recent Posts

Grilling Out Safety Tips

4/5/2020 (Permalink)

During this time of year, many people are spring cleaning, and getting ready for the hustle and bustle of summertime. This includes getting your grill out for the first time of the year, and getting ready to begin grilling out! Below are some ways that you can prevent any mishaps from happening while grilling out this spring and summer:

  • Wait five minutes before relighting after the flame goes out.
  • Do not leave the grill unintended.
  • If you have a charcoal grill, be cautious when using lighter fluid.
  • Wear tighter clothing, so it does not dangle into the flames.
  • Have water close to the grill in case of any accidents.
  • Make sure the grill is not near any structure that could catch on fire.
  • Make sure all legs of the grill are on a stable surface.
  • Clean grill after each usage to prevent burned food from building up.
  • Regularly check the propane tank for any leaks or issues.

SERVPRO Coronavirus Preventative Cleaning

3/24/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Butler, Hopkins, Ohio, Muhlenberg and Edmonson Counties, 270-875-4883


Vacation Water Damage

3/6/2020 (Permalink)

When preparing and packing for a vacation, you are always thinking ahead to what you are going to be doing while gone. But as you are planning your Spring Break trip this year, take the time leading up to leaving to check around your home and make any preventative measures against any water issues that may arise while you are gone.  

Inspect Water Sources – Appliances, Pipes and Windows

Large Appliances- The hoses that bring water in and out can often times develop weak sections, tears, or even hose kinks. Any of these issues can cause the hose to malfunction, causing water leaks to happen. It is also a good idea to periodically pull your appliances out from the wall, and check under them to ensure there are no issues happening from small leaks.

Windows- Check the seals around the window for discoloration. If there is some signs of breaking down, take the time to reseal those areas.  

Pipes- Check all exposed pipes for any sign of weakness, including rusting or small cracking.

Guard Against the Elements

If taking a trip during cooler months, instead of turning the heat off, simply turn the temperature down a little lower. Turning it completely off can cause water pipes or lines to freeze and bust. Also, check outside or any pipes that are exposed to the elements, and make sure to insulate them.  This also includes any that may be in your garage, and exposed to more of the elements. 

Enlist Backup

Have someone you trust come and walk through your home a few times while you are gone. This ensures that if anything happens, you are finding it early, and not when you are arriving home.

March Theme of the Month – 2020

3/3/2020 (Permalink)

March Theme of the Month – 2020

As the internet has evolved, communicate has also drastically evolved. At SERVPRO, we have worked hard to keep up with the changes over the years and continue to serve our clients in the most efficient way possible. How we do this is by going the EXTRA mile to help customers, agents, and adjusters stay in the loop about how their job is going.

Our #1 way we do this is by communicating daily about the status of the job. After the job has been monitored for the day, we send daily job updated to our agents and adjusters, and make sure that there are no questions going unanswered.

When we are called, it is one of the most stressful times in a client’s life. This is why each day, we also reach out to the home or business owner and let them know how everything is going. This is another opportunity for the client to ask questions and feel more at ease with the whole process.

The last way that we ensure we did a great job communicating throughout the process is by our Certificates of Satisfaction (COS) that each home or business owner fills out. This is where they give us a grade over different aspects of a job, including how well they were kept in the loop. This is a great time for our franchise to judge how well we did as a whole, and if there are any improvements needed.

Fire Safety – Pets

2/12/2020 (Permalink)

Fire Safety – Pets

Did you know that over 1,000 home fires a year are caused by a family pet? This is a staggering amount, especially when it is not a reason we typically hear about! There are several ways this can happen, so take the steps to avoid this now!

Invest in Flameless Candles- Instead of a flame, these candles have a bulb. This completely gets rid of the issue at hand!  

Extinguish Open Flames- Pets are curious creatures, and love to investigate, especially if there is food involved. When in the kitchen, do not leave an open flame while your pets have access to the room, and make sure to extinguish the flame when you leave the home.  

Secure Pets- Young or old, all pets get underfoot at time. When you are cooking, or there is a flame or a hot surface on, keep animals away. You can do this by putting them in their crate, or even behind a baby gate in another room.

Helping Firefighters:

Keep pets cages or crates near entrances of the home, where firefighters can easily access them in case of an evacuation. You can also invest in a “pet alert” sign for your front window. This would include how many pets are inside the home. This can help the firefighters get in and out quickly, and efficiently.

Learn more at:

February Theme of the Month - 2020

2/7/2020 (Permalink)

Close up of the SERVPRO logo on a green and orange printed coozie Ask your local representative for a SERVPRO koozie to help keep your drink insulated!

February Theme of the Month - 2020

Every month, we have a theme that the Marketing Department focuses on throughout the month. This February, we are working hard to help warn everyone about what can happen when a pipe freezes in their home, and what might happen. Not only can the frozen water pipe bust and cause water issues, if not found and mitigated in a rapid amount of time, mold issues can also arise. There is still a couple of months left of this winter, and it is important to take steps to prevent this type of loss from happening.

Some things you can do to avoid a busted pipe is:

  • Keeping thermostat regulated, both day and night
  • Keep pipes properly wrapped and insulated
  • Keeping garage doors closed as much as possible
  • Opening cabinet doors during cold nights or days
  • Removing water hoses from outdoor faucets, and store inside
  • Let water drip from faucets when below freezing

The Facts About Mold & The Odor it Causes

2/3/2020 (Permalink)

When it comes to your home or business, there are many things that you do not want to come across. One of those top things are mold. While the sight is enough to make you squirm, the smell is often just as distasteful. While the odor is typically pungent, it is often the first sign that you have an issue on your hands.

Mold thrives in dark, moist, and secluded places. It does not like light, so it often hides in dark, unused places such a basements, garages, attics, and crawlspaces. It also can grow in your bathroom or kitchen cabinets, and on food items.

Here are some more facts about mold:

What makes it smell?

· Mold goes through different stages of growth. As it enters into one of its first stages, it begins to release mycotoxins into the air. This is what creates the smell.

What does it smell like?

· SERVPRO of Butler, Hopkins, Ohio, Muhlenberg and Edmonson Counties get many calls asking what mold smells like by home or businesses owners thinking they may have an issue. While it can smell different to everyone, it is an earthy odor. Some people describe it as wet clothing, the outdoors after a rain, or rotten wood.

How can I get rid of it?

· If you suspect mold growth in your home or business, it is best to have a professional check it out before disturbing it. SERVPRO of Butler, Hopkins, Ohio, Muhlenberg and Edmonson Counties is now offering mold testing. When a test is taken and sent off, we can find out exactly what you are dealing with in 3-5 business days. After receiving the report back, it is much easier to make an informed decision about what the next step needs to be.

Rebuild Department Now Offering...

2/2/2020 (Permalink)

Roof Repair and Replacement!

After a lot of our water, mold or fire losses, there are at times surfaces that had to be removed. After we are done mitigating the issue, it is time to repair the area of the home or business. After being in business several years, we noticed a big need for home and business owners to have help figuring out how to put their lives back together. That’s when we started looking into helping fill this void.

Not long after, SERVPRO of Butler, Hopkins, Ohio, Muhlenberg and Edmonson Counties opened their rebuild department to be able assist clients with this. While the department began working primarily with our customers that had mitigation services completed, it has also grown to customers that are just looking for remodeling or repairs. We even have financing options available.

While up to this point, we have only been providing services inside the home, we noticed a growing amount of calls we have received regarding roofs. With this development, our rebuild department has now added roofing services! We are now able to bid roof repairs, along with full roof replacements. Give us a call for more information!

2019 F1rst Responders Bowl

1/12/2020 (Permalink)

The 2019 F1rst Responder Bowl was the 10th year for SERVPRO to be the main sponsor, and what a great game it was! The game is traditionally held right after Christmas, and this year it was on December 30th. When the games contenders were announced, our office was even more excited to watch the game… our local Western Kentucky Hilltoppers’s were playing!

After the previous years game was cancelled because of weather during the first quarter. After the cancellation, there were many jokes about how the game was “Like it never even happened.” While it was quite funny how well our line fit, SERVPRO’s around the country were ready to watch a full game this year!

We are happy to announce that after a close game, Western managed to pull out a win 23-20 against Western Michigan Broncos! Congratulations to the Toppers, and we can’t wait to sponsor again next year!

Local Factory Cleanup

1/10/2020 (Permalink)

SERVPRO of Butler, Hopkins, Ohio, Muhlenberg and Edmonson Counties is large enough to cover huge jobs, but small enough to care about customer service. We recently had a call about working in a local baking factory and cleaning up the building from a recent addition. This 150,000 square foot addition was COVERED with dust from the construction, and so were the machinery that had arrived before a final clean had been done.

Our job was to come in, and clean the space of every spec of dust, up to the factory’s standards. We were hired to complete this project in a 4-week window. They also did not want to disturb their daily functions through this process. Because of this, we altered our employee’s typical workdays, and worked 5pm-3am, 7 days a week. Doing this, our crews were able to work through the space even faster than anticipated. We were able to finish this month-long project in 3 weeks.

While we have the resources to handle jobs of this magnitude, our main goal is to provide the best customer experience possible. Our goal is to meet and exceed expectations all along the way.

Give us a call at 270-875-4883 for more information.