What our Customers say...


Very prompt after initial contact, and on time to the job. Very professional! 

A big thank you for the work you and your team have done. I am very satisfied with the professional and effective way in which they removed the soot from my cabin. I am also extremely pleased with the fantastically restored rugs and the stuffed animals. Many thanks! 


Great job! 

Great company to call on when you have a need.

The SERVPRO team was quick and efficient. The team was so professional and courteous. They were so friendly! They had our house taken care of no time at all. I highly recommend SERVPRO. 

SERVPRO contacted me about doing a walk-thru for the company I work for (Habitat for Humanity ReStore). We went over the entire building and discussed what to do in case of an emergency. We talked about where the main shut-offs are for all our utilities. I would not hesitate to call them in case we had an emergency. I highly recommend SERVPRO's Jill Elkins and Van Robarts, as I also know both personally.

I deal with SERVPRO on a professional basis. They always provide quick and courteous service to us and our customers.

Very professional, very friendly, and very thorough; could not ask for better service.

I have personally seen they bend over backwards to make sure that their customers are satisfied, despite the situation. 

Thank you, Van, for taking care of our needs in such a timely manner. 

Thanks for the Lunch and Learn. We are now aware of the additional services you provide and can pass along to our clients. 

Had a SERVPRO claim back in 2013 & they were phenomenal to work with!

It is good to know SERVPRO will assess damage and provide estimate without a charge.

The Housing Authority of Dawson Springs has used SERVPRO on several occasions, and their work has always met our expectations. Everyone there is friendly, knowledgeable, and easy to work with. Thank you!

Handwritten letter received by SERVPRO of Butler, Hopkins, Ohio, Muhlenberg and Edmonson Counties   "SERVPRO,  I can't thank you enough for helping me out. Every single person I talked to during this chaotic time provided excellent customer service. You were wonderful. Please tell everyone that helped out that I truly appreciate their efforts. A special thank you to Chris. I was so very stressed the night my water heater flooded by house. He was very calming and patient. I'm sorry I text him so late at night, but he promptly responded. I will definitely recommend to anyone that will listen. Thanks again, Kathy F." 

I have personally seen that they bend over backwards to make sure their customers are satisfied, despite the situation!

Great company to work with, always a positive experience and great customer service. 

Van Robarts visited our office on 06/05/2019 for the Lunch and Learn Program. In addition to a very informative presentation, we had the pleasure of enjoying a delicious lunch while Van went over the various programs and services provided by SERVPRO. He took the time to answer all our questions and was very knowledgeable. We were very impressed with SERVPRO's emphasis on timeliness, customer care, and keeping the agent in the loop. Thanks again, Van!

My wife and I came back to our lake house last spring to find a real mess. The water supply line to an upstairs bathroom burst ruining the wood floors on that level, saturating the sub floor, and causing a release of drywall, water damage and flooding in the lower level. I called SERVPRO at the recommendation of my insurance agent. They drove to the remote location in Edmonson County and immediately had dryers going. They contracted with a drywall company, helped my wife select and have carpeting installed. I cannot say enough about how quickly SERVPRO responded. If you have an emergency call SERVPRO. 

Keep up the good work. 

Had a water line bust under the kitchen sink while gone on vacation last week. SERVPRO to the rescue! 

These guys showed up and showed out getting our house dried and removing all that was damaged. 

I would highly recommend this group for any type of damage that you may encounter. GREAT WORK GUYS! 

Review came in from our rebuild department: Good job! 

Review came in from our rebuild department: "SERVPRO was the best company we have ever worked with!" 

Very professional! Great job! 

Great place!

Great job done by SERVPRO! 

5 stars! Highly recommended!

Awesome place with amazing employees!

The guys were very professional and very nice. Really happy with the service provided. 

The SERVPRO group that came to our home after our recent water damage was very helpful and careful to explain everything they were doing. They were very tidy with their work and cleanup up prior to leaving our home. They were also great to work with to accommodate our schedule. I would highly recommend their services!

We came home on a Saturday night to our lake house and our basement was completely flooded in about 3 inches of water. Flip flops floating over my carpets! We both vacuumed til about 3 am, not floating but still splashing. Called SERVPRO the next morning and they were there within 2 hours. Very nice and professional. They really tried to reassure me that it was no problem they would take care of it and they did. We were in over our heads, but they took over and really did a great job! Highly recommend.

"Drew and Chris were Awesome!"

Highly Satisfied and would recommend to anyone in the future!

Did a GREAT job

Great work and friendly staff who helped make this process a little less stressful

I felt like they were very knowledgeable about their job. I felt so at ease with SERVPRO. They came in and took control of things and eased so of the stress and uncertainty we were going through. I am very thankful for Lori and her crew!

SERVPRO was very helpful. Your people made a difficult situation much easier to handle. Thank you.

Very happy with everything Rick and his crew provided from the very first call in about my water damage...highly recommended

very friendly and efficient service

This team was very good to accommodate our schedule to come back and check the drying process. They where very helpful with additional boxes and bags to help with our cleanup process.  They did a very good job of cleaning everything up they could before leaving. 

Great Staff. Rick was awesome. Entire staff went above and beyond.  At one point, Kyle even swept our garage which wasn't required.

"To whom it may concern,

I will be writing another letter after the garage is cleared.  I GREATLY appreciate the prompt arrival of your services getting the walls, ceilings, etc. wiped and cleaned in my house.

Thank you!


"I am so satisfied with the work of these SERVPRO employees.  They treated my home like it was their own and treated me with the utmost respect. I will definitely recommend this company to my family, friends, and Heating & Cooling Co.  I will also call them first thing when I have a problem or need help cleaning or restoring my property. "

10 out of 10, "Very nice People!"

"Very pleased with them!" 

on a scale of 1 to 10-10 out of 10

"Great Job! The house  smells great (after it had been smoked in Heavily for decades!)

"Kyle was Great"

"Great service by Joe & Ric.  Super Great Service!"

I cannot say enough good things about SERVPRO. From the original estimate to the last fan removal, the gentlemen were kind, considerate, and compassionate. We hired them for clean up after a flood in my grandmother's basement left 8 feet of water and a wake of destruction of 50 years of memories. As things were removed, they showed constant compassion and were very cognizant of what they were removing. They treated her things with dignity and were so respectful of her.

We were working with insurance and they were so accommodating with paperwork and information to make sure we had what we needed.

I hope I never need them again, but in the case of another disaster, they will be my first phone call.

Many thanks to SERVPRO for the rapid response and efficient service on the day my basement flooded. They were here within one hour of my call, quickly assessed the situation and made calls with precise instructions for the help I needed. Over the next few days, many friendly and professional SERVPRO employees were here to give me the assistance I needed. I give special thanks to David, Maegan, Larry and Drew! I could not have been more pleased with their service. 

I want to compliment Steve Johnson, Ashley and her co-workers for their professionalism in their survey, briefing and treatment of my home in Franklin. It was a pleasure dealing with people really proficient and dedicated to their job. Each performed remarkably well. I will recommend SERVPRO to others.

"excellent job under tough circumstances"

"No recommendations. Awesome Service!"

"Rebecca is super nice and professional. Enjoyed having her in my home!" Tina C.

"Jennifer D. was my main contact and I feel that she communicated very well the process we were to go through and she answered all questions and concerns. She also went above and beyond for my family. 10/10"

"excellent job under tough circumstances"

No recommendations, Perfect!

Amazing group, thank you so much for your help! Can't say enough about how great you were!!!

just want to thank you very much for working on my house and being so polite and courteous.  If it wasn’t for you I just don’t know what i would’ve done. I found things that belonged to my parents that I thought were lost years ago and were still dry.

"You guys were great.  There is no way me or my Parents could do this ourselves.  I can not image what we would have done without you and your team."

This was a large water loss on a hotel.  Good Job

"The crew was thorough, kind and empathic. They treated my things as if they were their own."

?This was a fantastic group to work with! We are so pleased!"

"Exceptional services in a stressful situation"

"Very polite and courteous, would truly recommend"

The did a GREAT job!" On a scale of 1-10, recommend a 10 to family and friends.

"Very Professional"

I couldn't thank this team more for getting all of my stuff out of my apartment after the fire. They were all very professional, respectful, helpful, and consideratee of all of my possessions and my family. I would recommend them to everyone! Thank you again!

no recommendations. "Great Job!"

"Awesome Service!"

Pipe burst and caused water damage.  "looks great!"

SERVPRO Office staff was attentive to my concerns and earned a perfect score!

"The did a GREAT job!" On a scale of 1-10, recommend a 10 to family and friends.

Great, friendly, and responsive staff. Always involved with the community and continually giving back! 



Many thanks to SERVPRO for the rapid response and efficient service on the day my basement flooded. They were here within one hour of my call, quickly assessed the situation and made calls with precise instructions for the help I needed. Over the next few days, many friendly and professional SERVPRO employees were here to give me the assistance I needed. I give special thanks to David, Maegan, Larry and Drew! I could not have been more pleased with their service.

SERVPRO has been so wonderful to us after we experienced a house fire. The staff have all been so friendly and professional. We had a small job but they treated us as though ours was the only job they had. They were very accommodating and put up with our 6 dogs! They were trustworthy, as we gave our house key to them and they came and went as they needed to without disrupting our lives. I would recommend them 110 %! Thank you SERVPRO for putting our home back together even better than it was before! Lovely!


We are members of Church Street General Baptist. We just wanted to personally tell you our deep appreciation for the hard work you and your crew did for our church. We thank you for all that you did and the time you extended in order for us to be able to worship; especially the Sunday after the flood. We know you worked long hours for us to be able to go to the Lord's house. And we had an amazing service that Sunday too. So we ask God to bless you as much or more than what we were blessed.